Online Survey

 
Amadeus has designed the simple product 'Amadeus Airport Express', based on standard Airline functionality enabling Travel Agents to sell and ticket Airport Express services as the perfect complementary service to any flight departing from / arriving at the airport where Airport Express services are offered. Amadeus is interested in your opinion, in order to continuously improve the products that we design. Amadeus would be very grateful if you could participate in this survey. Your answers are extremely valuable and important to us, and will enable us to provide you with the best solutions for your business.

Part 1: Your business

1. What is the type of agency you work in?
  A General Sales Agency (GSA)
  A Multinational Travel Agent
  A Business Travel Agency
  A Leisure Travel Agency
  Other
  If Other: 

Part 2: Airport Express Introduction

2. How did you first hear about Amadeus Airport Express?
  Company communication (from your local Amadeus office)
  In a trade magazine
  During a trade show
  During a forum
  From a friend/colleague
  Have not heard of Amadeus Airport Express (please go directly to question 7 and complete UNTIL question 10)
  Other
  If Other: 

3. Have you ever used Amadeus Airport Express?
  Yes (please to the next question)
  No (please go directly to question 5 and complete until question 11)

4. How does Amadeus Airport Express help you in your business? (afterwards, please fill in from question 6 onwards)


5. Please specify your reasons for not using Amadeus Airport Express.
  Other booking channels
  No demand on customer side
  Other
  If Other: 

6. If you use other booking channels to sell Airport Express tickets, please indicate which ones.


7. To what extent are your customers
High Medium Low I don't know
aware of Airport Express services?
interested in Airport Express services?

8. How do your customers buy Airport Express tickets?
  We offer them tickets through Amadeus Airport Express
  We book for them tickets online
  They buy online themselves
  They buy at the airport
  I don't know
  Other
  If Other: 

9. How do you encourage your customers to buy Airport Express tickets?
  We show them the benefits of this service
  Nothing
  Other
  If Other: 

10. To what types of customers are you selling Airport Express services?
  Business travellers
  Leisure travellers
  Travellers who are unfamiliar to their flight destination
  Other
  If Other: 

11. What would encourage you to book more Airport Express through Amadeus?


12. Have you ever used Amadeus Airport Express without issuing a ticket? If yes, please indicate the reasons:
  Customer's final decision (e.g. Customer did not want to purchase ticket)
  Difficulty in finalising bookings
  Performing testing
  Other
  If Other: 

13. If you experienced difficulties in finalising bookings, could you please indicate which ones?


Part 3: Airport Express Functionality

14. We are currently running an Availability Message campaign for Heathrow Express. Have you ever noticed the Heathrow advertising messages?
  Yes
  No

15. How often do you consult those Availability Messages?
  Always
  Sometimes
  Never

16. To which extent do you consider those messages as a valuable source of information for your business?
  High
  Medium
  Low

17. How do you rate Amadeus Airport Express in terms of functionality:
Excellent Good Satisfactory Fair Poor
Ease of use
Booking flow
Online pages content
AIS pages content

18. How often have you experienced any difficulties in using the following entries?
Always Sometimes Never
Fare to be quoted using VDO (intracity) option
E-mail address to which the PDF ticket should be sent to be specified in a SSR OTHS element
Knowledge of station codes

19. If you have experienced any other difficulty, please specify its nature and occurrence.


20. How do you rate Amadeus Airport Express in general?
Very good Good Bad
Amadeus Airport Express

21. Would you like to benefit from other ground transportation services through Amadeus Airport Express?
  Yes
  No

22. If you would like to benefit from other ground transportation services, please specify the type.


Part 4: Future communication

23. Would you be interested in taking part in our future studies? *
  Yes
  No

24. We would greatly appreciate your opinion on Amadeus Airport Express. Would you like to write a short testimonial? *
  Yes
  No

25. Your contact details. *

* Answer Required  

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