Online Survey


 
Dear Passenger, Your comfort and travel enjoyment is our #1 priority. For that reason, the Greater Rochester International Airport (ROC) is constantly striving to serve you and your travel needs better. Thank you for taking the time to complete this important survey.

First Name

  Last Name
Email Address

1. The purpose of your travel? *
  Business
  Leisure

2. Gender *

3. Household Income *

4. Age *

5. Your primary language is? *
  English
  Spanish
  Sign Language
  Italian
  German
  French
  Other
  If Other: 

6. From which County did you start your ground transportation to the Airport? *
  If Other: 

7. Do you have a connecting flight (1 or 2 or more stops) or a non-stop flight (0-stops) to your final destination? *
  Connections to Final Destination
  Non-Stop Flight to Final Destination

8. Please select the price range that most appropriately describes the TOTAL cost of your airline ticket? *
  Less than $300
  $300 - $400
  $400 - $500
  $500 - $600
  More than $600

9. What is your final Destination Airport? *


10. Are you flying... *
  First Class
  Business Class
  Coach

11. If you have a flight with connections (1 or 2 or more stops) to your final destination, would you have preferred non-stop service if it were available from ROC?
  Yes
  No
  I am already on a non-stop flight to my final destination.

12. How much more money would you be willing to pay for a non-stop, (0-stops) round-trip ticket? *
  0-$25
  $26 - $50
  $51 - $75
  $76 - $100
  N/A

13. Based on the TOTAL price of your airline ticket, as answered in Question #8, what percentage of the TOTAL price would you be willing to pay for a non-stop (0-stops) flight? *
  10%
  20%
  30%
  40%
  N/A My flight is non stop already

14. Please check the top two most important considerations you had when selecting your flight? *
  Convenience/Schedules
  Ticket Price
  Frequent Flyer Program
  Customer Service
  Onboard product/features
  Your Company Travel Policy

15. How did you make your flight reservation?
  If Other: 

16. Based on your travel experience, please rate ROC on the following attributes: *
Excellent Very Good Good Fair Poor N/A

Affordability of Parking

Wait Time at Passenger Security Checkpoint

Cleanliness of Airport

Concessions/Restaurant Experience


17. If it takes you 4 hours or more to fly to your final destination, would you be willing to pay more for it to only take you 2 hours to fly to your final destination? *
  Yes
  No

18. If you answered YES to the previous question, how much more would you be willing to pay for a shorter travel time? *
  0- $25
  $26 - $50
  $51 - $75
  $76 - $100
  N/A

19. Additional Comments:


* Answer Required  

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